COVID Cotton Mask Timelines
When will my mask order be shipped or ready for pickup?
We are very thankful for the overwhelming demand we've received for our cotton face masks. We are working as hard as we can to produce, process and ship masks with our small team of four people. All masks are handmade by Sydney's staff members in our Toronto studio.
If you selected curbside pickup (from our shop) estimated completion dates will be the same, but we will reach out to you directly with pickup windows. If you selected Canada Post for shipping, please allow 10-15 business days for delivery. If you selected UPS for shipping, please allow 3-5 business days for delivery.
Ordered April 14 - April 21: Shipped
Ordered April 22 - April 25: Shipped
Ordered April 26 - May 4th: Shipped
Ordered May 5th - May 10th: Shipped
Ordered May 11th - May 17th: Ship Date May 25 - May 31
Ordered May 18th - May 24th: Ship Date June 1 - June 8
PRE-SALE Black Face Mask with Nose Wire: Ship Date June 15 - June 27
We understand the landscape of COVID-19 is rapidly changing and our timelines may not meet your needs. If you have purchased a mask(s) and you would like to cancel your order please email us at firstname.lastname@example.org. Please include your full name and order number and we will process a refund for you.