Shipping Policies & Returns

STORE CREDIT AND EXCHANGES

Regular priced merchandise may be exchanged or issued a store credit for the goods, based on the required conditions of return below. We do not provide refunds.

On-line purchases may be returned for exchange or credit note at our brick and mortar store within 14 days of the receipt date and accompanied by the original receipt.  

Purchases being exchanged must be sent/brought back new, undamaged and with all original tags attached, within 14 days of purchase.

***PLEASE NOTE THAT IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PAY FOR ALL SHIPPING CHARGES INCURRED WHEN RETURNING AN ITEM.***

No refunds on in-store and online purchases. NO EXCEPTIONS.

Credit note or exchange only within 14 days of purchase on regular priced merchandise.

All accessories, altered and sale items are final sale.
 


We are unable to provide price adjustments on previously purchased merchandise.

NON-RETURNABLE ITEMS

All discounted items are final sale and may not be exchanged or a credit issued.

All clearance merchandise is considered final sale.

Sydney’s does not offer price adjustments.

Contemporary Bespoke, Custom, special orders and altered garments are considered final sale.
 
Request a return:
Contact us to request a return authorization for an exchange/store credit.

In the case of a partial return mark which items you're wanting to return.
Typically it takes 3-5 business days after we receive the return to process a store credit or exchange.

Shipping charges are NON-REFUNDABLE.

REQUIRED CONDITIONS FOR RETURN

A Return Authorization number must be requested within 14 days of the order's delivery date.  All returns must be authorized by us prior to the return.

The item(s) must not be worn, altered or washed and be accompanied by original tags. Garments must be returned in original condition.  Footwear must be accompanied by the original box in its original condition, without Post labels.

We do not accept returns for underwear, socks and swimwear. We are unable to accept merchandise in any state that would prevent them from being sold as new. Shipping fees are not refundable.

Returns should be sent to:

Sydney's 

682 Queen Street West

Toronto, ON

M6J 1E5

Canada

Request a Return Authorization

To return an item for store credit or exchange, please note and complete the following:

1. Please contact us by email or phone to make a Return Authorization request.  The return authorization number must be clearly written on the outside of the package.  Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of Sydney's.
2. Include the original order number and list the reason for the return.
3. Securely pack and seal the return merchandise and original invoice in an appropriate shipping box or envelope (ideally the original package would be sufficient), and send back to us using an insured service to the return address. Insuring the package will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. We are not responsible for missing packages. Sydney's does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Sydney's.  Returns should be sent prepaid. Sydney's will not accept COD’s.
4. Sydney's will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition in which they were sent for a full store credit or exchange. Returns take approximately 7 business days to process after we receive the merchandise. Sydney's will issue an exchange or store credit for the full cost of the item(s) EXCLUDING shipping, handling and insurance charges.
5. Items must be returned in the same condition as they were sent from www.shopsydneys.com within 14 days from the date of SHIPMENT. Orders received after this date will not be accepted for store credit, exchange or repair.
6. Sydney's will send you a confirmation email of your return.

Sydney's utilizes UPS, Canada Post, and DHL for domestic and international orders.

Due to COVID, we are working at a reduced capacity. Please anticipate delays in both processing and shipping times. We apologize for the inconvenience and thank you for your patience.

For domestic orders, UPS offers ground service, through which clients receive their orders within 3-5 business days (Monday-Friday) from the date of dispatch. These delivery time frames for ground service only apply to Canadian and US addresses within the contiguous 48 states.

We dispatch orders within 5 business days from the date that we receive your order and credit verification has been confirmed. International orders may take up to 7 business days to process. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.  Please allow a few extra days for your order to be processed during sale and holiday season.

Please note, that in the event your package is lost or stolen upon delivery, neither the designated shipper (UPS, Canada Post, DHL) nor Sydney's can be held liable for any reimbursement cost.

For international orders, duties and taxes are the responsibility of the recipient.  Sydney's is not responsible for any Cross – Border fees (Customs/ Duties etc.) which may be incurred.  Should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment. This amount will be subtracted from your purchase refund.

Due to the current COVID situation, we are experiencing minor delays due to limited resources and capacity.  We are working hard to maintain a safe working environment and adhere to social distancing directives.

Shipping Rates

* In response to COVID, we have adjusted our shipping rates. All rates are in Canadian dollars.

Please note, these rates subject to change.

SHIPPING COSTS, METHODS AND DISCLOSURE

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.

Additionally, when ordering from shopsydneys.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.



If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.



Refused Shipments: If you decide to refuse any shipments from www.shopsydneys.com, you are responsible for the original shipping charge to you, and the cost of returning the package to Sydney's. This is will be deducted from your original purchase invoice.

Orders May Be Delayed for the Following Reasons:

• Severe weather and acts of god can delay an order from UPS. This can include snow storms, tornados, twisters, severe rain warnings, severe cold or other unforeseen events which prevent UPS from making the delivery according to the guaranteed times. Shopsydneys.com is not responsible for delivery under these type of circumstances.
• Public holidays or weekends
• “Bill To” and “Ship to” addresses are not the same.
• Order is pending a credit approval and fraud verification.
• A product is currently out of stock.

CUSTOMER CARE



For all inquiries regarding your order, status of your shipment or exchange, you can contact us by email or phone.



Contact us at:
Email shop@shopsydneys.com

Phone +1 416.603.3369 (during shop business hours, EST)