Shipping & Returns

IN-STORE PURCHASES 

Regular priced merchandise may be exchanged or returned for a store credit for the merchandise, within 14 days of purchase. All merchandise must be in original condition, unworn, un-altered, and accompanied by the original tags and receipt. 

Accessories are final sale. Altered garments are final sale. Sale and clearance items are considered final sale. Custom pieces and special orders are final sale.

We do not provide refunds.

We are unable to provide price adjustments on previously purchased merchandise.

ONLINE ORDERS

Where possible, on-line purchases may be returned for exchange or store credit at our brick and mortar store within 14 days of the purchase. All merchandise must be in original condition, unworn, un-altered, and accompanied by the original tags and receipt. We are unable to provide price adjustments on previously purchased merchandise.

Online orders are processed Monday–Friday between the store hours, 12 p.m. – 6 p.m. EST. 

Please allow 24 hours for processing online orders placed during the weekday.

Upon initial receipt of the order an email confirmation will be sent once the item has shipped. Items are shipped using FEDEX, UPS or DHL and will include a tracking number.

Online orders can be returned within 14 days of purchase, however shipping and brokerage fees are the responsibility of the buyer and will be subtracted from the credit amount.  If shipping back the item, the shipment with tracking number must be done within 3 days of return authorization request.  After this period, the sale is considered final.

Please contact our online team at shop@shopsydneys.com  with your request before returning the item. A return authorization number must be included in your return. All returned purchases will be issued a credit or exchanges, excluding the initial shipping charge and any potential brokerage fees which will be deducted from the credit, unfortunately no refunds. Purchases being exchanged must be sent/brought back new, undamaged, unaltered and with all original tags attached. 

If an item is refused and sent back to us, initial shipping and return shipping will be applied against the credit note.

All sale items are FINAL sale (no exchanges or refunds).  The following are final sale: accessories, sale and clearance items, special orders, custom pieces and altered garments.  

Please note, all International and US orders may incur customs fees. We have no control over if, and how much, you are charged for customs, as each country is highly inconsistent in their policies. Sydney's is not responsible for any additional charges the destination country may impose on you. Due to the customs process delivery times are estimates and may take longer than stated.

REQUIRED CONDITIONS FOR RETURN

A Return Authorization number must be requested within 14 days of the order's original purchase date. Any returned goods must be shipped/brought back within 3 days of the written return authorization request.  All returns must be authorized by Sydney's prior to the return. 

The item(s) must not be worn, altered or washed and be accompanied by original tags. Garments must be returned in original condition.  Footwear must have zero creasing or damage to the soles in order to qualify for a return and must be accompanied by the original box in its original condition, without Post labels.

We do not accept returns for underwear, socks and swimwear. We are unable to accept merchandise in any state that would prevent them from being sold as new.

Shipping fees are not refundable. 

Request a Return Authorization

To return an item for store credit or exchange, please note and complete the following:

1. Please contact us by email or phone to make a Return Authorization request.  The return authorization number must be clearly written on the outside of the package.  Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of Sydney's.
2. Include the original order number and list the reason for the return.
3. Securely pack and seal the return merchandise and original invoice in an appropriate shipping box or envelope (ideally the original package would be sufficient), and send back to us using an insured service to the return address. Insuring the package will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. We are not responsible for missing packages. Sydney's does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Sydney's.  Returns should be sent prepaid by the client. Sydney's will not accept COD’s.
4. Sydney's will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition in which they were sent for a store credit (excluding original shipping fees and any brokerage fees) or exchange. Returns take approximately 7 business days to process after we receive the merchandise. Sydney's will issue an exchange or store credit for the full cost of the item(s) LESS original shipping fee, brokerage fees, duties handling and insurance charges.
5. Sydney's will send you a confirmation email of your return.

Sydney's utilizes UPS, Canada Post, and DHL for domestic and international orders.

For domestic orders, UPS offers ground service, through which clients receive their orders within 3-5 business days (Monday-Friday) from the date of dispatch. These delivery time frames for ground service only apply to Canadian and US addresses within the contiguous 48 states.

In the case of shipping to a PO box or an Army Post Office (APO) and Fleet Post Office (FPO) Addresses, please note that UPS does not service these addresses. Sydney's reserves the right to default to Canada Post service.

We dispatch orders within 1 - 3 business days from the date that we receive your order and credit verification has been confirmed. International orders may take up to 7 business days to process. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or Canadian holidays.  Please allow a few extra days for your order to be processed during sale and holiday season.

Please note, that in the event your package is lost or stolen upon delivery, neither the designated shipper (UPS, Canada Post, DHL) nor Sydney's can be held liable for any reimbursement cost.

For international orders, duties and taxes are the responsibility of the recipient.  Sydney's is not responsible for any Cross – Border fees (customs, tariffs, duties etc.) which may be incurred.  Should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment. This amount will be subtracted from your purchase refund.

INTERNATIONAL AND US RETURNS

Return shipping charges for orders outside of Canada are the responsibility of the customer. Please ship your return via a postal service (USPS, Royal Mail, Australia Post, EMS, etc.). Returns shipped via courier services such as FedEx, DHL or UPS will incur brokerage fees which will be deducted from the credit you will receive. Returned items must be declared as “Returned Goods” in the customs section of the return shipping label. Returns that are not properly declared may incur additional fees. Please use a service that is trackable as we are not responsible for damaged or lost returns.

Shipping Rates

Please note, these rates subject to change.